Data is nothing without analysis

It has been said that numbers rule the world. Maybe. But I am sure that numbers show us whether it is being ruled well or badly.

Guarantee of reliability, customization of services according to the needs of each customer and highly skilled staff, are just some of the features that make On Line the ideal partner for the companies needing to outsource CRM, respond to customer requests and support direct sales activities. The portfolio of clients includes reality of all business sectors: from the main brands of the IT industry companies to automotive, Finance and food industries. Daily On Line employees receive and place more thousands of calls: customer communications, help desk services and sales activities. All this obviously means a huge amount of data and information and requires the support of a suitable technology platform and high-performance Business Intelligence processes.

"The secret of business is to know something that nobody else knows"

Aristotle Onassis (1906-1975)

The aim of On Line's BI specialists, through the instruments of business intelligence, is to help and drive Customers "knowledge workers" to take better decisions, making it available in an accurate and relevant, the right information when needed. Scorecarding, Dashboarding, Information Visualization, KPI - Performance Indicators, KSI - Success Indicators and Data Modeling are just some of the tools used by Business Intelligence Team to provide immediatly and in real-time the necessary information.

Advanced Reporting

Many variables in daily business routine, staying current on the most pressing goals and directives can be overwhelming. Reporting dashboards are a shortcut to efficiency, presenting information in a graphical format that gives our Customers a real-time overview of where their business stands. Customized dashboards help our customers access Key Performance Indicators quickly and easily to ensure they're operating at peak efficiency and effectively identifying opportunities to increase productivity. OLAP data model, powerful aggregation and intuitive data representation are just some instruments to help our Customers to increase their sales results.

Data Integration & Data Quality

Because data never remains stable, data quality must be an ongoing process, one that requires analyzing, improving and controlling an organization's structured. More dedicated Data Quality process help to organize, normalize and valorize structure data information. A strong CTI (Computer and Telephone Integration) allows a live update of information and continuous transactions between calls and data every seconds. Just an updated information is business useful!

CRM Development

Works using customer's CRM by integrating their sales force is a daily action for On Line agents, parallel to this we are also able to support our customers developing for them a customized CRM. Accounts, activities, right decision makers, contacts, leads, opportunities, sales stages reporting and other...everything organized in according togheter with our Customers: This is the basic difference of custom CRM development from packaged CRM. A customized CRM system allows customers to implement more complex database system within the organization. The system can be accessed by all, from management to different departments. Generally, Customer Relationship management system takes care of your relationship with your existing customers, increases business and goodwill, generates sales reports, develops future business plans and more.

Business Data Modelling

A data model in software engineering is an abstract model, for us is just a tangible purpose. A logical data model, with appropriate process definition is the key to obtain the right information needed for business of our customers. Our specialists project the right data architecture to support every kind of sales and marketing campaigns.