Customer Care

• Freephone/payphone management.
• Continuous inbound customer care, call reception and overflow management services.
• Sales information on products and services, promotions, sales outlets and technical assistance centres.
• Information on events and seminars and connected booking management.
• Inbound activities on targeted campaigns (TV, radio, advertising, web, etc.).
• Call follow-ups and dispatch of documentation.
• Co-browsing.
• Development of ad hoc activity management software.
• Contact mapping and registration on administrative or ad hoc databases.
• Real-time monitoring of SLA (Service Level Agreement) parameters.
• Personalised quality and quantity reporting according to customer requirements.

Welcome Desk

• Call switching management.
• Shared Reporting.
• Personnel flexibility.
• Overflow management.

Pre-Sales and Post-Sales Telesupport

• Entry-level technical information.
• Management of technical assistance requests (damage during transport, complaints, etc.).
• Authorisation of technical assistance under warranty after checking prerequisites.
• Opening, handling and closing disputes between customers and technical assistance centres.
• Management of hardcopy and electronic mailing campaigns Data maintenance and Back office.